XO Communications = XXX

March 24, 2009


I am proud to say that HMA Public Relations has always been known as a fast-pay for all of its vendors, suppliers and partners.

With an eye on the slumping economy back in September, we made a decision to change our phone service provider from XO Communications to Intregra Telecom.

Canceling service was an excruciating difficult task.  In addition to waiting 20-30 minutes on hold each time I called, I had to twice send in photocopies of my driver’s license to prove it was actually me on the phone trying to cancel the service.  I’m still not sure how they could tell from my voice what I looked like.

xo-communicationsI was sure surprised to receive an invoice from XO Communications for phone services well-after we had cancelled.   It wasn’t the $94.66 that irritated me – it was the principle of it:  charging a customer for services after the customer had gone to great lengths to cancel!

Then, three months after I sent a nice letter outlining why I was not going to pay the $94.66, I received an invoice for $1.42 – showing the $94.66 as a credit.  Two weeks later I received a call from XO regarding my non-payment. 

penniesSo – rather than continue to fight with a company that’s responsiveness has been an embarrassment to customer service – I decided to pay the $1.42. 

As I steadfastly vow to never use XO Communications again, I wonder how the processing center will deal with five quarters, a dime, a nickel and two pennies?


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